FAQ

It is only possible to order online from our e-shop, as we do not have a store.

You can check the order status in your customer account under "Orders".

If you placed your order as a non-registered customer, this service is not available to you.

In any case, you will receive an order confirmation as well as a shipment confirmation by e-mail.

For technical reasons, cancellation of the order is possible only in the case of creating an order with payment by "bank transfer".

Alternatively, the goods can be returned or exchanged within 30 days from the date of delivery.

For technical reasons, changing the order is only possible only in the case creating an order with payment by "bank transfer" and only until the payment is received, or if the order is waiting for the ordered items to be restocked (does not apply to Paypal orders).

In case of availability of all ordered items, the order is immediately forwarded for processing and it is not possible to change or modify it. We ask for your understanding.

With standard delivery, your shipment should be delivered usually from 3-6 working days within Slovakia and the Czech Republic. For other countries, under normal circumstances, the shipment should be delivered within 2 weeks.

Due to the ongoing restrictions caused by the pandemic, the delivery time may be slightly longer. Therefore, we ask you for a little patience. The customer can check the exact status of the order in his customer account in the "Orders" section.

Please note that this information does not apply to customers who are not registered (do not have a customer account).

You can check the order status in your customer account under "Orders".

If you placed your order as a non-registered customer, this service is not available to you.

However, in any case, you will receive a confirmation of shipment from us by e-mail together with the tracking number of the shipment.

The shipment can be tracked on the website of the Slovak Post 2-3 working days after it has been dispatched.

If the shipment is not delivered to you within 14 days, contact Slovak Post or our customer service.

For technical reasons, changing the delivery or billing address is possible only in case of creating an order with payment by "bank transfer" and only until the payment is received, or if the order is waiting for the ordered items to be restocked.

In case of availability of all ordered items, the order is immediately forwarded for processing and it is not possible to change or modify it. We ask for your understanding.

Of course, we will deliver your order to any address. However, the desired delivery address must be specified during the order process.

The cost of postage varies depending on the country to which we send the shipment. You can find the current postage price list here.

Our packages are sent from our warehouse in the Slovak Republic via Slovak Post.

The goods can be returned within 30 days from the date of receipt of your shipment.

In this case, contact our customer support at contact@imp-shop.online and we will solve the problem together.

Payment by bank transfer

You will receive the details for payment by bank transfer from us in the order confirmation. It usually takes 2-3 working days to credit the payment. Subsequently, the order is forwarded for processing.

Payment by card (VISA, EuroCard/MasterCard)

Online card payment is simple and safe, as all data entered online is protected and encrypted via SSL. When paying by card, it is necessary to enter the name and surname of the cardholder, card number, expiry date and security code CVV2 / CVC2 from the back of the card. The maximum amount of the order when paying by card is €1,000.

PayPal payment

This is a convenient online payment method. Free registration to the PayPal payment system is required to use this service.

Please keep in mind that crediting the payment by bank transfer usually takes 2-3 working days.

We will inform you about the receipt of payment by a separate e-mail. Subsequently, the order will be processed and sent.

The invoice will be sent to you by e-mail on the day your order is sent and at the same time, together with the return form, you will find it packed directly in the shipment.

Creating your own account in IMP is very easy. Just register by entering a valid email address and password. This will give you an overview of your orders.

You can change your personal data and password after logging into the IMP account in "Account settings".

No problem, click on the "Forgot your password?" link. After entering your e-mail address, we will send you an e-mail with a link to reset your password. This link is available for 30 minutes.

You can find an overview of your orders after logging into your IMP account by clicking on the "Orders" link.

You can cancel your IMP customer account after logging in, in "Account settings", by clicking on the "Cancel account" link.

Are you interested in subscribing to our newsletter and receiving regular information about our promotions and discounts?

To register, just enter your e-mail address. Register here.

We are sorry that you want to unsubscribe from the newsletter.

To unsubscribe, just click on the link "Do you want to unsubscribe?" here.