Return of goods and complaints

Right of Revocation and Exceptions

You may cancel your order pursuant to the statutory right of revocation without specifying any reason. For more detailed information, please refer to the cancellation policy. To exercise the right of revocation, you can use our cancellation form or you can formulate your own declaration of revocation. You will need the Adobe Acrobat Reader (available free of charge) for displaying and printing the information regarding returns. For returns, we shall provide you with a return label available in the returns portal. You are not obliged to use such a return label.

Please note: The right of revocation does not apply to agreements

• for the delivery of audio or video recordings or computer software, such as games (eg. CDs, LPs, DVDs) in a sealed package if the seal was removed after delivery;
• for the delivery of tickets for events of any kind with a specific date or period (e.g. concerts);
• for the delivery of goods which are not prefabricated and for the manufacturing of which you have made an individual selection or designation or which have been clearly tailored for your personal needs;
• for the delivery of goods which are not suitable for return for reasons of public health or hygiene where the seal was removed (e.g. piercings, contact lenses).
• concerning services where IMP has completely rendered the service and if you were aware and have expressly agreed prior to ordering that we can begin render-ing the service and you will lose your right of revocation upon complete fulfillment of the agreement.

Revocation Policy

Standard revocation policy for exercising your right of revocation regarding agreements for the purchase of goods.

Right of Revocation

You have the right to revoke this agreement without providing grounds within fourteen days. The revocation period is 14 days and starts to run from the date on which you, or a third party authorised by you, other than the carrier, has taken delivery of the goods or, for digital contents which are not delivered on a physical data carrier (e.g. CDs or DVDs) and services, from the date of the conclusion of the agreement.

In order to exercise your rights of revocation, you must contact us (Ulica Pekárska 160/14, 917 01 Trnava, tel.: +421 919 136 482, e-mail: contact@imp-shop.online) and inform us through an express declaration of your decision to revoke this agreement (e.g. a letter sent by post, telefax or email). You may use the sample revocation form attached below, yet this is not mandatory. For adherence to the revocation term it is sufficient that you send the notification regarding your exercising of your rights of revocation prior to the expiry of the revocation term.

Consequences of Revocation

In the event that you should revoke this agreement, we shall return all payments that we have received from you including delivery costs (excluding additional costs arising from you selecting a form of delivery other than the standard, low-cost delivery we offer), at the latest within fourteen days from the date that we receive your notification of revocation of this agreement. For this refund we shall utilize the same payment method that you used for the original transaction, unless any alternative method is expressly agreed with you; under no circumstances will you be subjected to charges for this refund. We may refuse to execute the refund until we have received the returned goods, or until you have provided proof that you have returned the goods, whichever date is earlier.

You will have to return the goods to us without undue delay and no later than within fourteen days of the date on which you informed us of your revocation of the agreement. The deadline is deemed to have been met if you dispatch the goods before the expiry of the fourteen day period. The immediate cost of returning the goods shall be borne by us. You shall only bear any loss of value to the goods if such a loss of value results from any handling of the goods other than that which is necessary to ascertain the nature and functioning of the goods.

Our Voluntary Takeback Guarantee

Without prejudice to your statutory right of revocation, we grant you a voluntary take-back guarantee extended to a total of 30 days for articles which are also subject to the statutory right of revocation. The prerequisite for the 30 day take-back guarantee is that you have worn/tried out the goods only for fitting, as in a retail shop, and that you return the goods completely, in their original state, intact and without damage, in the original retail packaging. Apart from that, the same conditions shall apply to the voluntary take-back guarantee as to the statutory right of revocation (see revocation policy above), extended to 30 days.